Schools ICT Technician Service
XMA’s Schools Technician Service (STS) is an on-site ICT Technician Service designed by XMA, who are a Becta Accredited ICT Infrastructure Services Supplier.
XMA is an approved IT partner of the E-learning Foundation and are already working with a number of schools across the UK. The assured quality of the STS means that schools can transition from any other support service they currently use with complete confidence.
Under the STS, a qualified ICT technician will make regular visits to your school to help take problems of a technical nature away from your teachers and pupils, so they can focus on teaching and learning.
By taking up the Schools' Technician Service, you can focus on embedding ICT in the Curriculum in the knowledge that professionals are on hand to help with all technical issues.
ICT is critical to enabling your pupils to achieve the best results from their education. We want to help you provide ICT that works and STS will be a tool to help you raise these standards. This will help motivate pupils and teachers, as they will increasingly see ICT as an enabler and not a barrier.
Why join the Schools Technician Service?
Cost savings
• Why pay the whole cost of a full time technician, when you may only require a visit once per fortnight? Tailor the visits to your school's requirements paying only for the time you need or to compliment your exisiting services.
• Allocated times and visits enable you to plan and control your budget
• Avoid the cost of recruitment, training, holidays, covering sickness days and the cost of retention of skilled technicians
Flexible to suit you
• Why wait for a scheduled visit? Quick fixes by telephone and remote support are also available to support the service, ensuring your ICT systems are kept working at peak efficiency.
Benefit from XMA’s experience
• Access to qualified ICT Consultants and Project Managers working in conjunction with the LA is also available – to support your future ICT projects that are strategic to your schools ongoing development.
• Be part of a wider ICT support community. Your STS Technician will be working in other local schools and will understand the needs and aspirations of the wider Schools Community and be able to openly share ideas.
Utlise XMA’s expertise
• You will gain access to a wealth of School and Commercial expertise through your STS Technician. Your technician will have high-level system engineers at the end of the telephone and a PC link to escalate those issues that are most challenging.
• The wealth of knowledge that the technician can draw upon is beyond the level that an individual school can be expected to employ through its own resources.
Schools ICT Technician Service
What does the Technician Service consist of?
The STS technician will be a trained, CRB checked, ICT engineer who is familiar with a school environment. You can ask them to undertake tasks such as:
• Support of your curriculum network and PC's including legacy equipment from ANY vendor
• Diagnosing and resolving all ICT problems
• Administering software updates, patches and firmware upgrades
• Installing new equipment and curriculum software
• Providing technical support and advice for all school staff
• Acting as a 'gateway' to more sophisticated advice for major projects
How do I start this service?
• XMA will discuss with you how many visits you need each term, and determine
the service levels to be set, so you understand what the service can deliver
within a budget you can afford.
• Upon joining the service, XMA will survey your site, introduce your STS
technician and ensure you know exactly how to obtain the support you are
entitled to.
• The STS technician will visit the school at the pre-arranged day and time.
• In between visits support is available through our helpline
• XMA can remotely take control of your network to help diagnose and fix problems.
Service Level Options
The STS service ensures you get 'best value' from the considerable investment you have made in ICT by ensuring it works efficiently and is being used effectively
Your STS technician visits your school when scheduled and completes as much work as possible in the time purchased.
All the benefits of our Gold service, but with unlimited remote-access and helpdesk support. Platinum gives the best blend of support to keep your ICT infrastructure 'healthy' so that you can create an 'e-confident' school.
Platinum Scheduled Visit Frequency Gold Platinum
1/2 day per fortnight in term time £2,500 £3,000
Full day per fortnight in term time £5,000 £5,700
Full day per week in term time £10,000 £11,000
Extra days can be purchased at the rate of £250 per day to allow you to tackle those bigger jobs that can't be
completed within your normal contracted time. All prices are ex VAT. E &OE.