HP Critical Advantage Service
Service Benefits - stack the odds of
success in your favour
HP Critical Advantage can help you to:
- Improve performance and reliability
HP Critical Advantage helps you reduce risks
and achieve performance goals by providing
proactive deliverables designed to increase
reliability in x86 environments.
- Get to grips with the complexity of
standardised and virtualised environments
HP Critical Advantage provides the support
tools and best practices to allow you to take
full advantage of x86/virtualised environments,
allowing you to improve the control and better
manage your infrastructure
- Achieve cost reduction goals HP Critical Advantage helps you realise cost
savings by allowing you to choose the reactive
support level required to meet your business
objectives.
- Build and maintain an ongoing collaborative relationship with support experts
Through your ASM and RSAA, you have
access to expert resources, a single point of
accountability for support related issues and an
ongoing proactive plan to address your support
needs. This frees your staff for more strategic and
innovative projects.
It is likely that you are now running several of your critical IT applications on virtualised bladed or rack-mounted x86 systems. While the cost savings of implementing these systems are substantial, the cost of unplanned downtime attributed to the loss of your critical applications remains high.
Significant downtime in x86 environments is caused by the added complexity that blades & virtualisation bring.
Technology contained within the blade enclosure is highly interdependent. Changing just one parameter within an enclosure can have unforeseen consequences in another. There are in excess of 40 firmware, software and micro-programs in a Blade enclosure which all need to be compatible with each other. Things like upgrades require thorough planning and testing. What seems like a routine change can have a major impact on performance, availability and the smooth running of your business.
Only 20% of downtime results from hardware component failure.
The remaining 80% of unplanned downtime is caused by problems managing the environment or oversights. This means that the majority of downtime is ultimately preventable.
Common causes of downtime in x86 blade environments are:
- Out of date software, drivers, BIOS, patches and firmware
- Software compatibility issues
- Suboptimal confi gurations & confi guration issues
- Service management & procedural issues
HPs Critical Advantage has been designed specifically for x86 environments to address some of the common issues that cause 80% of downtime, giving you much increased reliability and performance.