Enhanced Reactive Support
With HPs Critical Advantage, Critical
Service and Mission Critical Partnership
you receive enhanced reactive support.
With enhanced reactive support you have
exclusive access to:
- HPs Mission Critical Response Centre (MCRC)
- Aligned Remote Support Account Advocates(RSAAs) within the MCRC who understand your business and your environment
- UK based critical event management to help ensure critical problems are fixed fast, fi rst time, on time
- Enhanced escalation management
- Enhanced parts inventory (for Call to Repair customer only)
HPs enhanced reactive support helps ensure that if a problem does occur you’re back up and running in the fastest time possible.
Relax You've chosen HP
So you know that your IT systems are integral to your business; you know that any unplanned downtime would cause significant loss of revenue, productivity and reputation and you know that you need Mission Critical Services to prevent problems from occurring and react quickly if they do. But who do you choose to deliver these Services?
You need a partner that you can trust to deliver a service that is tailor-made to suit your business and IT requirements, that can provide 24x7x365 support to your IT team and that has the right skills and experience to ensure that your IT systems are Always On.
With HPs Mission Critical services you get an aligned Account Support Manager or Account Support Team whose extensive skills, knowledge and experience complement and supplement your own. No one understands HP hardware and software better than HP, so when you take out one of our Mission Critical services you get a unique unrivalled level of service that is not available from other providers. For example, HPs experienced specialists ensure that your equipment is configured within HPs latest best practice guidelines, and that firmware and patching is up to date, appropriate and compatible. All this and more helps ensure you get increased performance, reliability and availability from your IT infrastructure.
Our remote support tools have been engineered specifically to help support HP and non HP server, storage, SAN, network and software products and are unique to HP. HPs remote support tools gather configuration information that helps us proactively advise you better, isolate faults faster and resolve problems quicker.
Support for all environments
HP’s extensive strategic partnerships with leading IT providers and broad industry knowledge ensures that the benefit of HP Mission Critical services extends beyond HPs own technologies. HPs Mission Critical skills cover a wide range of multi vendor (non HP) technologies including Microsoft, Linux SuSe, Linux RedHat, SAP, VMWare, Cisco & Brocade.