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Warranty Is Not...

24x7x365
Onsite support
Response or repair time commitment
Remote monitoring and diagnosis
Software upgrades on all products
Advanced technical support
Account management
Deployment, configuration
Proactive or Mission Critical
Network Audit

Offer a complete solution with HP Services

HP Network Support Services

Simplified Portfolio of services to keep your network always on

HP offers a complete set of network lifecycle services to manage network complexity

Support network efficiently

HP’s proven services and highly qualified resources help you optimize your operational efficiency

Optomise operational eficiency

HP offers a range of services to boost the availability, performance, and agility of your 24x7 mission critical network

Imporve network availability and reduce downtime

Highly valued local support relationships and respected HP technology expertise available consistently across the globe

Consistent expertise

Support Services

Multiple Service levels for protection against downtime as needed

Committed response and repair times, including escalation management

Additional services for availability and performance optimization, support management and deployment

Higher level of configuration as well as integration and customization of onsite installation services

Flexible support level with consistent services packages across technology environments

Reactive or "Break/Fix" Level Support

HPN Products Support Portfolio

Hardware Only

NBD exchange
9x5 NBD onsite
13x5 4 hr
24x7 4 hr
6 hr Call to repair (CTR)

Software Only

SW Subscription
Technical Support (24x7 or 9x5)
Subscription + Technical Support 24x7 or 9x5

Support Plus & Support Plus24

HW 4 hr response
SW Tech Support
SW Subscription
13x5 or 24x7 coverage

Warranty

Hardware protection against amanufacturing defect

Best effort response for replacement of defective components

Deployment services, such as installation and start-up, are not included as part of warranty. Operating system support is not included as part of warranty

Designed for a default configuration

Only a few and limited IT services like software updates may be included

FUll Mission Critical Support

Proactive abd Reactive Support - HPN Products Support Portfolio

Proactive 24 Service

24x7 HW & SW
HW 4 hr response
SW 2 hr response
SW updates
Account support manager
Support planning
System Health checks
Remote diagnosis

Critical Advantage

24x7 HW & SW
6 hr CTR for HW
SW Subscription
24X7 Software support and updates
Installation and Start-up Services
Proactive services
Immediate response for critical problems
Firmware and Software revision analysis
Remote diagnosis

Critical Service

24x7 HW & SW
6 hr CTR for HW
SW Subscription
30 minute critical response for SW
SW updates
Immediate response for critical problems
Proactive services
Change management
Support plan
System Health Checks
Remote diagnosis

HPN Product Series	Warranty Levels	Recommended HP Care Pack Service Levels	Package	Proactive Packages
A Series Routers (A8800, A6600) and MSR Routers	1 Year Advanced replace HW in 30 Days 1 year phone support	4-hr, 24x7 HW On-site + 24x7 SW Support Installation	Hp Support Plus 24 HP Installation & Start-up Service	Proactive Select Proactive 24 Service Critical Service
A Series Modular Switches: A12500, A7500, A9500	1 Year Advance replace HW in 30 days 90 Days phone support	4-hr, 24x7 HW On-site + 24x7 SW Support Installation	Hp Support Plus 24 HP Installation & Start-up Service	Proactive Select Proactive 24 Service Critical Service
VOIP Telephony products: VCX Enterprise,VCX Connect (excluding IP Phones)	Lifetime Advanced replace HW NBD Lifetime phone support	4-hr, 24x7 HW On-site + 24x7 SW Support	Hp Support Plus 24	Proactive Select Proactive 24 Service
A Series Stackable (A5800, A5500, A5120, A3600,A3100)	1 Year Advance replace HW in 30 days No phone support	4-hr, 24x7 HW On-site + 24x7 SW Support Installation	Hp Support Plus 24 HPInstallation & Start-up Service	Proactive Select Proactive 24 Service Critical Service
Network Management SW, Enterprise Management Suite SW, and Voice SW Applications		24x7 SW Support	Hp Software Support 24x7	HP Education
S Series (all Topping Point products)	Lifetime Advanced replace HW NBD Lifetime phone support	24x7 NBD Part Exchange 24x7 SW Tech Support Software Updates	HP TippingPoint Premium Support	HP TippingPoint Premium Support
E Series (E5500, E4800, E4500 most ProCurve legacy products)	Lifetime Advanced replace HW NBD Lifetime Phone support	4-hr,13x5 HW On-Site	HP 3 year 4 Hour 13x5 ON-Site HW Support	4-hr,24x7 HW On-Site Proactive Select Proactive 24 Service
V Series (Office Connect and Baseline, Procure 1XXX switches)	Procurve:lifetime AR NBD, Lifetime phone support 3Com: 3 yrs AR NBD, 3 yrs Phone support	4-hr,13x5 HW On-Site	HP 3 year 4 Hour 13x5 ON-Site HW Support	4-hr, 24x7 HW On-site