Turton High School has a school network plus some 450 PCs, Apple Macs and laptops. IT also has interactive whiteboards,projectors and specialist media equipment. The outcome from using FITS have exceeded the school's expectations.

Staff used the framework to manage incidents and problems with school equipment. The ICT support team designed fault forms and developed a database for tracking faults, based on FITS guidance. After managing the network more proactively for only three months, the team has already seen a reduction in the number of calls and an improvement in service delivery. They now have more time for planning and developing the network. Their next move is to set up a service desk.

The technical support team are now actively contributing to the strategic planning and development of the school. Communications between the team and teachers is very good and the leadership group value the contribution they are making more than ever.

Senior managers and technicians from the school attended FITs workshops to get started.