FITS has established a strong reputation for providing processes and tools for improving the delivery of technical support within Education and its processes are widely used within schools, colleges and universities.

XMA is an accredited FITS training partner in England, delivering approved courses on behalf of the FITS Foundation. For local course details, please click on the courses link.

Why choose XMA for FITS training?

XMA has a team of school technicians working in schools throughout the UK and delivers managed services to schools as part of its core business. XMA has teamed up with Productivity in Education, who are specialists in delivering training within schools environments to deliver the training.



What is FITS and what can it offer my ICT team?

FITS qualifications are professional qualifications for ICT staff which will improve communication and technical skills, encourage better ways of working and shift from crisis management to project focus with engineered solutions. XMA offers two professional qualifications for ICT staff covering support and management of an ICT service and from these you can expect:

• Information about the benefits that can be achieved by implementing FITS (this is non technical)
• Information for Heads and Senior Management teams in Schools and Educational Establishments to help them understand why they should implement FITS
• New subject areas such as Workforce Management and Security.

Benefits of FITS training

FITS has a number of benefits:

• It gives you the benefit of hindsight over many years of the development of ICT support techniques
• It contains tried and tested processes that have been adapted with the school environment in mind
• It provides simplified and ready to use processes that can be used immediately
• It contains templates, check-lists and downloads that can be used as they are or personalised
• It has a quick-start approach to help you make the best use of time and resources in order to see quick results
• It separates administrative tasks and technical tasks to help you assign the most appropriate resource.
• It helps you keep costs to a minimum
• It helps you protect teachers from having to get too involved in technical support issues
• It helps you measure technical support as shown in our example service report.

For any further information on FITS courses please contact our FITS team.