On-site Technical Resource
As well as providing a remote help desk solution XMA can also provide physical engineering support. This service is fully customisable depending on your requirements.
XMA’s on-site support can be scaled to suit your requirements, from a weekly scheduled technical visit through to an embedded technician to support a short or fixed term resourcing need.
For example, in the school environment, XMA offers a bespoke schools technician service to help take problems of a technical nature away from teachers and pupils and focus on embedding ICT in the curriculum. Services start at as little as half a day a fortnight and can range up to 5 days a week.
Hardware Maintenance & Extended Warranty
Whilst every hardware manufacturer will provide a standard
warranty there is usually no guarantee of the service level.
Often equipment will need to be returned to base as
opposed to an on-site repair. This can have ramifications
on availability of equipment for the user, which will impact
their productivity.
XMA’s range of hardware maintenance contracts can be
tailored to meet your specific requirements. Service levels
can range from a response only based cover through to a
four hour guaranteed fixed cover. We are also able to offer
high availability support for critical LOB servers or business
critical components. All of these services are supported
by a fully documented Service Level Agreement (SLA)
and support is provided by | |
Repairs
XMA is an Authorised Service Centre for Toshiba and Fujitsu-Siemens notebooks as well as an accredited Apple Authorised Service Centre. This enables XMA to provide warranty or out of warranty repairs for either of these manufacturer’s products, regardless of where they were originally purchased. If you would like more information on our Apple Authorised Service Centre status, click here. Insurance
Over 72,000 computers are stolen and 108,000 are
accidentally damaged each year. XMA can provide a full
solution to insure IT equipment against fire, theft and
accidental damage. If equipment is beyond repair or has been stolen we will
replace the equipment. We will always supply a product
to the same or higher specification. |