What is FITS?

FITS Processes

FITS stands for Framework for ICT Technical Support and it is based on the ICT Infrastructure Library (ITIL).

ITIL is derived from the collective experiences of ICT technical support providers all over the UK. It represents their learning curve over the last 20 years and has been distilled into a set of common processes applicable to any establishment using ICT. We have applied them to schools, and FITS is designed to enable you to by-pass all the mistakes commonly made and implement the processes successfully from the start.