BECTA - Industry Standard Accreditation

BECTA Infrastructure Services Framework logo
XMA are proud to be a Becta Accredited Infrastructure Services Supplier operating within the industry standard ‘Framework for ICT Technical Support’, a derivative of ITIL, the industry benchmark for ICT service management.  Better known as ‘FITS’, it represents a standardised approach applied within educational environments,  designed to avoid common mistakes and achieve successful process implementation from the outset. 

 


What is FITS?

FITS Processes

FITS stands for Framework for ICT Technical Support and it is based on the ICT Infrastructure Library (ITIL).

ITIL is derived from the collective experiences of ICT technical support providers all over the UK. It represents their learning curve over the last 20 years and has been distilled into a set of common processes applicable to any establishment using ICT. We have applied them to schools, and FITS is designed to enable you to by-pass all the mistakes commonly made and implement the processes successfully from the start.


FITS Processes

There are 10 main processes for FITS, with each covering a different area of best practise technical support.

  • Service Desk
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Configuration Management
  • Availability and Capacity Management
  • Service Level Management
  • Service Continuity Management
  • Financial Management